Free Delivery on orders over 5000/. Don’t miss discount.

FAQs

FAQs

Help Center

Shipping & Delivery FAQs

Everything you need to know about how we get your candles safely to your door, anywhere in Pakistan.

Where do you ship?
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We currently ship nationwide across Pakistan, including all major cities and most smaller towns via our courier partners.
How long does delivery take?
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Orders are typically delivered within 3–5 business days for major cities, and 5–7 business days for other areas, depending on your location.
How much does shipping cost?
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We offer free delivery on all orders over Rs. 5,000. For orders below that, a flat shipping fee is calculated and shown at checkout before you confirm your order.
How can I track my order?
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Once your order is shipped, you'll receive a tracking number via email/SMS. You can also message us directly on WhatsApp with your order number for a live update.
What courier services do you use?
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We partner with trusted courier services across Pakistan to ensure safe and timely delivery. The exact courier may vary depending on your city.
What if my order arrives damaged?
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We're sorry if that happens! Please contact us within 24 hours of delivery with a photo/video of the damaged item and packaging, and we'll arrange a replacement or refund.
Can I change my shipping address after placing an order?
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Yes — as long as your order hasn't been shipped yet. Contact us as soon as possible via WhatsApp or email with your order number, and we'll update it for you.
Do you offer Cash on Delivery (COD)?
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Yes, Cash on Delivery is available nationwide across Pakistan. You can also choose to pay online at checkout if you prefer.
Do you ship fragrances and candles safely?
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Absolutely. Every candle is carefully wrapped and packed in protective, cushioned packaging to prevent cracking, melting, or scent leakage during transit — especially in hot weather.
Who can I contact for shipping questions?
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Our support team is happy to help — reach out via WhatsApp, email, or the contact form on our Contact Us page, and we'll respond within 24 hours.

Still have a question?

We're just a message away — get in touch and we'll help right away.

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