FAQs
Where do you ship?
We currently ship nationwide. Delivery availability may vary depending on your location and courier service coverage.
How long does delivery take?
Orders are usually processed within 1–2 working days.
Delivery time is approximately:
Other areas: 3–6 working days
Major cities: 2–4 working days
How much does shipping cost?
Shipping charges are calculated at checkout based on:
- Your delivery location
- Order size and weight
Occasionally, free shipping offers may be available as part of promotions or deals.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or WhatsApp.
You can use this tracking number to follow your shipment through the courier’s tracking system.
What courier services do you use?
We work with reliable third-party courier partners to ensure safe and timely delivery. Courier selection may vary depending on your location.
What if my order arrives damaged?
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Share clear photos or videos of the damaged product and packaging
Our team will review the issue and assist you according to our Return Policy.
Can I change my shipping address after placing an order?
Address changes are only possible before the order is dispatched.
Please contact us immediately if you need to update your delivery details.
Do you offer Cash on Delivery (COD)?
Cash on Delivery availability depends on your location and current courier options.
Available payment methods will be shown at checkout.
Do you ship fragrances and candles safely?
Yes. All Sarang products — including candles, perfumes, fragrance oils, diffusers, and gift boxes — are carefully packed to ensure safe delivery.
Who can I contact for shipping questions?
For any shipping-related queries, feel free to contact us:
Email: support@sarangs.shop
